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🧑‍🔧 Solver Management Overview

The Solver Management Module enables administrators to manage civic field workers (“solvers”) responsible for inspecting, monitoring, and resolving citizen complaints.

This module focuses on solver lifecycle control, availability tracking, workload management, and performance monitoring, ensuring that complaints are handled by the right personnel at the right time.

Solver Management does not handle financial transactions or settlements.
All payment-related logic is managed separately under the Solver Settlement Module.

🎯 Key Objectives

  • Register and manage solver accounts
  • Control solver activation and availability
  • Assign and reassign complaints
  • Monitor solver workload
  • Track performance and accountability
  • Enforce disciplinary actions through blocking

👥 Who Are Solvers?

Solvers are verified civic workers responsible for:

  • Conducting site inspections
  • Submitting inspection reports
  • Monitoring approved executions
  • Uploading progress and resolution proof

They act as the operational arm of CivicEdge.

🧭 Solver Lifecycle

🧩 Key Tables

  • users (role = solver)
  • solver_profiles
  • complaint_assignments
  • solver_performance_logs
  • blocked_users

🔄 Administrative Workflow

1. Create Solver

  • Admin registers solver account
  • Temporary credentials are issued
  • Solver must change password on first login

2. Activate / Deactivate Solver

  • Active solvers can receive assignments
  • Deactivated solvers remain in system but receive no new work

3. Assign Complaints

  • Assign based on:
  • location/zone
  • category specialization
  • current workload

4. Monitor Workload

  • View number of active complaints
  • Identify overloaded or idle solvers
  • Support balanced task distribution

5. Track Performance

  • Complaints resolved
  • Average resolution time
  • SLA adherence
  • Citizen feedback ratings

6. Block / Unblock Solver

  • Blocked solvers:
  • cannot log in
  • cannot receive assignments
  • Used for misconduct or repeated SLA violations

🧑‍💻 Admin Interfaces

  • Solver Directory

  • List and filter solvers

  • Solver Profile View

  • Assignment history

  • Performance summary

  • Workload Dashboard

  • Active vs completed tasks

  • Control Actions

  • Activate / deactivate
  • Block / unblock

🔗 Integration Points

  • Complaint Module

  • Assignment and execution tracking

  • Authentication Module

  • Role-based access control

  • Analytics Module

  • Performance insights

  • Settlement Module (Future)

  • Uses performance data for payment processing

📈 Future Enhancements

  • Geo-based solver allocation
  • Smart workload balancing
  • Availability scheduling
  • Real-time activity indicators
  • Role-based senior solvers (lead solvers)

ℹ️ Solver Management ensures operational efficiency, accountability, and fair workload distribution across civic field workers.