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Analytics Dashboard

The Analytics module provides visual insights and key performance indicators (KPIs) for platform administrators. It enables data-driven governance by showing trends, activity heatmaps, participation stats, and performance summaries.

📊 Key Metrics Tracked

1. Complaint Statistics

  • Total complaints (weekly/monthly/yearly)
  • Complaints by category (e.g., Water, Roads, Electricity)
  • Complaint resolution rate
  • Avg. time to resolve
  • Complaints by zone/ward

2. Solver Efficiency

  • Total tasks assigned vs. completed
  • Avg. resolution time per solver
  • Top-performing solvers
  • Missed deadlines or overdue tasks

3. Community Activity

  • Active forum threads/comments
  • Number of reported/flagged posts
  • Poll participation rate
  • Volunteer group engagement

4. Volunteer Participation

  • Total active volunteers
  • Event attendance statistics
  • Certificate issuance count
  • Most active groups/volunteers

5. User Engagement

  • Daily/weekly active users
  • New user registrations
  • Most used modules (e.g., complaints, forum)
  • Feedback submissions or ratings

📍 Data Filters

  • Date range: Today / Last 7 days / Month / Custom
  • Zone / Area / Ward filters
  • Role-based filters (Citizen / Solver / Admin)

📈 Charts and Visualizations

  • Bar charts: Complaint count by category
  • Line graphs: Activity over time
  • Pie charts: Poll participation, solver contribution
  • Heatmaps: Complaint density by area

Frontend charting libraries recommended: Recharts, Chart.js, or Plotly.js

🛠️ Data Sources

  • complaints
  • solvers
  • forum_threads
  • poll_votes
  • event_participation
  • users

🔐 Access & Roles

Only users with admin or superadmin roles can access the analytics dashboard.

🚀 Future Enhancements

  • Export data as CSV or PDF
  • Shareable dashboards with restricted access
  • Predictive trends using ML (e.g., complaint spikes)
  • Comparative zone analysis