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Complaint Handling (Solver Module)

This module covers how solvers receive, view, update, and resolve complaints assigned by the admin. It includes optional map navigation and progress tracking with media uploads.

✅ Key Actions for Solvers

  1. Receive Complaints
  2. Automatically assigned by admin

  3. Appear in the solver's dashboard under “Assigned Complaints”

  4. Accept & View Complaint

  5. Click on a complaint to view full details:

    • Title & Description
    • Location (map or address)
    • Media (photos, videos)
    • Category & Urgency

  6. Mark as In Progress

  7. Status changes to in_progress

  8. Solver can add:

    • Initial comments/notes
    • Start time (auto-captured)
    • Optional ETA

  9. Update Progress

  10. Upload live images or videos
  11. Add work logs or tools used

  12. Optional: Update location via map

  13. Mark as Resolved

  14. Final status update
  15. Upload final media (proof of fix)
  16. Add completion notes

  17. Automatically sends update to citizen + admin

  18. View Complaint Details Anytime

  19. Timeline of updates
  20. Media gallery
  21. Admin instructions (if any)

If navigation is enabled:

  • On Complaint Detail Page:
  • Click “Open Map”
  • Launch Google Maps with complaint coordinates
  • Allows real-time route from current location

🧩 Tables Involved

  • complaints
  • complaint_assignments
  • complaint_status_logs
  • complaint_media

🧪 Status Flow

```text assigned → in_progress → resolved